Future Student Experience is a recruitment conversation that ends in a personalised, shareable page — not a list of search results.

A prospective student talks about what they want to do, where they live, and what is in the way. Airgentic then builds a page they can keep, send to a parent or adviser, and act on: apply, enquire, or book a visit.

The page is branded as My {your institution} Experience. The specialist that runs the interview is the Future Student Experience Concierge.

This is not a replacement for your website, your application form, or your existing Study Pathways or Enrolment agents. Those still handle “which nursing course?” and “how do I apply?”. Future Student Experience is for the person whose situation matters as much as their subject.

Who it is for

It works for universities (ranked entry, belonging, national or international recruitment) and vocational institutes (local campuses, intakes, job outcomes, no ATAR). The same product; different configuration.

What the student sees

1. A short chat interview — a handful of questions, one at a time, not a form.
2. A recap of what they said, and a clear ask for consent to build the page.
3. A “building…” pause of about a minute.
4. A link to their page, which they can copy, email to a parent, or print / save as PDF.
5. Buttons you configured: apply, enquire, open day, campus tour, and so on.

The chat does not paste the plan into the bubble. The page is the deliverable. Side questions during the interview (“what are the fees?”) stay in the same conversation and are answered from your indexed content.

How the page is created

The concierge gathers a profile. A separate job then searches your existing website index — the same courses, scholarships, and pages your other agents already use — and writes a grounded plan. Buttons always use the URLs you configured; the model is not allowed to invent an apply link.

flowchart TD
  start[Student opens chat] --> interview[Concierge interviews]
  interview --> side{Side question?}
  side -->|Yes| lookup[Search your indexed pages] --> interview
  side -->|No| enough{Enough to build a page?}
  enough -->|Not yet| interview
  enough -->|Yes| recap[Restate the profile]
  recap --> consent{Student consents?}
  consent -->|No| help[Keep helping in chat]
  consent -->|Yes| job[Start create_experience job]
  job --> retrieve[Search courses and related pages]
  retrieve --> facts[Keep only claims found in the index]
  facts --> html[Render the shareable page]
  html --> link[Link arrives in chat]
  link --> page[Student opens the page]
  page --> share[Copy, email a parent, or print]
  page --> cta[Apply, enquire, or visit]

After the page is ready:

• The student can forward the signed link. Anyone with the link can open it until it expires.
• Conversion buttons on the page go through Airgentic first, then on to your apply / enquire URLs, so a click can be attributed to that experience.
• Your recruitment team still owns the application, enquiry form, and CRM. Airgentic does not write the profile into a sales system unless the student later chooses to get in touch themselves.

How it sits with your other agents

If both Future Student Experience and Study Pathways are live, keep their role descriptions sharp. Otherwise the Frontline agent will send ordinary course questions into an interview. Until you are ready for that, keep the concierge on Testing and open it from a dedicated landing page. See Putting it on your website.

What you configure

Airgentic sets this up with you. Your ongoing work is the same as for other higher-education agents: keep the index complete, keep catalog filters accurate, and keep the institution prompt honest.

See Configuration and Prompts.

Privacy in brief

The interview can include where someone lives, an entry score, money worries, or visa situation. That is a different conversation from public-content search.

• The student must consent before a page is built.
• The page is reached by a signed link, not a public file URL.
• You and Airgentic may keep the conversation and the page for a limited time to check quality.
• Nothing is sold, and nothing is pushed into a CRM unless the student later opts in (for example by using your enquire form).
• Do not promise that everything is deleted immediately.

Conversation retention still follows your Privacy settings. The shareable page has its own expiry (future_student.retention_days).

Related guides

• Configuration — service keys, CTAs, sections, catalog readiness
• Prompts — interview prompt, institution orientation, what not to edit
• Putting it on your website — dedicated landing page, Testing vs Live, coexist vs pin
• Catalog Search — course filters the job relies on
• Editing an Agent — status, role, attached functions