Airgentic Help
This section contains focused modules for customers who need more detail on specific topics. These are not required for basic operation — they're available when you're ready to go deeper.
Self-serve reading: Browse these pages at your own pace when a topic becomes relevant to your work.
Follow-up sessions: Request a focused session with your Airgentic contact if you'd like guided training on a specific topic.
Reference material: Return to these pages when you encounter questions or decisions related to advanced features.
| Module | When to read it |
|---|---|
| Agents and Prompts | You're creating or customising agents, or want to understand how prompts work |
| Search and Knowledge Sources | You want to understand how content gets indexed and how search works |
| Module | When to read it |
|---|---|
| Functions and Secure Services | Your service uses custom functions or authenticated access |
| Handoff and Escalation | You want to monitor conversations and intervene when needed |
| Voice Mode | Your service has voice input enabled |
| Module | When to read it |
|---|---|
| Analytics and Ongoing Improvement | You want to use data to improve your service over time |
| Module | Primary audience |
|---|---|
| Agents and Prompts | Platform admins, technical owners |
| Search and Knowledge Sources | Platform admins, content owners |
| Functions and Secure Services | Technical owners |
| Handoff and Escalation | Operators, platform admins |
| Voice Mode | Platform admins |
| Analytics and Ongoing Improvement | Content owners, managers |
If you're a platform administrator:
1. Agents and Prompts
2. Search and Knowledge Sources
3. Analytics and Ongoing Improvement
If you're a content owner or operator:
1. Search and Knowledge Sources
2. Handoff and Escalation
3. Analytics and Ongoing Improvement
If you're a technical owner:
1. Functions and Secure Services
2. Agents and Prompts
Back to: Onboarding & Training