Airgentic Help
Welcome to Airgentic Help. Here you'll find guides for every aspect of configuring and using your Airgentic service. Use the navigation on the left to browse topics, or use the search box to find something specific.
Account
- Account Overview — View account details, manage users, and delete the account.
- User Management — Add, edit, and remove users; manage roles and service-level access.
- Usage Dashboard — View subscription plans, add-on packs, and per-meter usage against allowances.
Configuration
- Service Configuration — Set your service title, website URL, logo, chat widget appearance, agent messages, and voice mode settings.
- UI Design — Customise the chat widget's stylesheet and icon files.
- Admin Chat — Test your service without affecting analytics or quota; use the Trace Log to inspect agent routing, LLM prompts, and search results.
Data & Search
- Curated Answers — Override or guide the AI with exact answers or pinned URLs using human-defined rules.
- Data Sync — Run and schedule data syncs; view sync status, start a crawl, and access crawler settings or logs.
- Search Settings — Configure search result categories, document type mappings, and query synonym rules.
- Crawler Settings — Control how your website is crawled: general behaviour, crawl scope, image extraction, and field mappings.
Agents & Prompts
- Agents & Prompts — Overview of the agent creation process, from writing a prompt to going live.
- Edit Prompts — View, add, and manage agent prompts and reusable prompt components.
- Editing a Prompt — Write prompts, use substitutions, review with AI, and restore earlier versions.
- Configure Agents — View, add, and manage specialist agents for your service.
- Editing an Agent — Set an agent's role, prompt, functions, search scope, and live status.
Website Integration
- Website Integrations — Full integration guides for JavaScript, WordPress, GTM, HubSpot, Squiz Matrix, Storyblok, and more.
- AI Question Input Feature — Add question input fields on your pages that redirect visitors to your AI support page.
Privacy & Security
- Privacy — Configure conversation data retention and deletion behaviour.
- Security — Manage service access control, allowed origins (CORS), and the Insights API key.
Human Handoff
- Human Handoff — Monitor active customer conversations in real time, set service modes, and take over conversations manually.
Insights
- Customer Service Insights — Filters, charts, conversation threads, geography, timelines, and export for customer service analytics.
- Search Insights — Top queries, top clicked results, search timeline trends, and geographic distribution of searchers.
AI Visibility
- AI Visibility — Overview of Airgentic's AI visibility tools.
- AI Visibility Optimiser — Get GEO recommendations and AI-generated fixes so your pages are easier for AI to parse and cite.
- AI Visibility Monitor — Track how often your content is cited in AI search results and compare against competitors.
Entra ID Authorisation
- Entra ID Authorisation — Grant OAuth access for Microsoft Azure AD / Entra ID or Google Workspace so your users can sign in to Airgentic.
We add new guides as we release features. If you don't see what you need, contact your account manager or support.