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Overview
Overview What to Expect Pre-Session Checklist Your Onboarding Session
Platform Mental Model Admin & Operator Essentials Guardrails and Governance What to Use When Roles and Responsibilities Post-Session Next Steps Optional Deep-Dives Deep-Dive: Agents and Prompts Deep-Dive: Search and Knowledge Deep-Dive: Functions and Secure Services Deep-Dive: Handoff and Escalation Deep-Dive: Voice Mode Deep-Dive: Analytics and Improvement Facilitator Guide
Overview Account Overview User Management Usage
Overview General User Interface Custom External Scripts Agent Messages Voice Mode Analytics
Admin Chat UI Design Curated Answers Search Settings
Overview Concepts AI Assistant Categories Scopes Index Fields Facets Result Cards Saved Results Layout Website Integration Styling Testing Preview Funnelback Migration Troubleshooting
Conversational Intelligence Data Sync Upload Documents
Overview General Crawl Scope Image Extraction Field Mappings
Overview Creating an Agent Editing An Agent Catalog Search Overview
Overview Prompt Components Editing a Prompt Playbooks
Overview Writing Your First Function AirScript Functions AirScript Reference
Overview Privacy Security
Analytics API Documents Ingestion API
Working the desk Desk settings
Overview CRM Sync
Overview Customer Service Insights Categories And Themes Search Insights
Overview Identity Provider Widget SharePoint Integration How It Works SharePoint Checklist Implementation Checklist
Admin Console Authorisation
Methods Script Tag Gtm Analytics AI Question Input Fields
Overview Optimiser Monitor
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Agents Prompts

Airgentic Help

Guides in this Section

  • Configure Agents — Agents overview.
  • Creating an Agent — Step-by-step guide to creating a new specialist agent.
  • Editing an Agent — Configure an agent's role, prompt, functions, search settings, and status.
  • Creating a Prompt — List, add, and delete prompts; understand Agent Prompts, Prompt Components, and global vs service-specific prompts.
  • Prompt Components — Identity, Tone, Performance Style (text and voice), Guardrails, and Output Format.
  • Editing a Prompt — Use the prompt editor: substitutions, saving with version history, AI review, and restoring earlier versions.
  • Playbooks — Ordered journey rules that stack (page, campaign, country, embed, hours, visitor profile). Not a prompt-file type.
  • Functions Overview — What functions are, how they work, and examples.
  • AirScript Functions — Full parameter-level reference for the air object API.
  • Admin Chat — Test your service interactively and use the Trace Log to inspect agent routing.
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