What to Expect from Onboarding
This page explains how Airgentic onboarding works, what is covered, and how to get the most out of your training session.
Onboarding approach
Airgentic onboarding is designed to be:
- Efficient — Delivered remotely in focused sessions, not all-day workshops
- Practical — Focused on operating the platform, not memorising every feature
- Scalable — Using reusable materials rather than bespoke training for each customer
- Guided — Explaining concepts and showing demonstrations rather than requiring hands-on lab exercises
This approach lets you get up to speed quickly while keeping sessions manageable.
What is included
Core onboarding session
Every customer receives a core onboarding session (approximately 60–75 minutes) that covers:
- What Airgentic is and the key components
- How the major capabilities work together
- A demonstration of the platform in action
- Essential admin and operator tasks
- Guidance on what to change, what to check, and what to avoid
- Answers to your questions
See Your Onboarding Session for what the session covers.
Self-serve reference materials
This help site is available to all customers. After your session, you can:
- Return to any topic covered in training
- Read detailed documentation on specific features
- Follow operational guides when performing tasks
- Explore advanced topics at your own pace
Optional deep-dives
If your team needs additional depth on specific topics, optional deep-dive sessions are available. These are shorter, focused modules on areas such as:
- Agents and prompts
- Search and knowledge sources
- Functions and secure services
- Human handoff and escalation
- Voice mode
- Analytics and ongoing improvement
See Optional Deep-Dives for available topics.
What not to expect
So you can plan accordingly, standard onboarding does not include:
- Exhaustive feature training — We focus on what matters for day-to-day operations, not every setting in the console
- Hands-on lab exercises — We demonstrate and explain; you are not required to complete exercises during the session
- Ongoing coaching — Training prepares you to operate independently; support is available when you need help with specific issues
- Bespoke curriculum — We use standardised materials that cover common needs across customers
If you have specialised requirements beyond standard onboarding, discuss these with your account manager.
How to prepare
Before your onboarding session:
- Confirm who should attend — Include people who will administer the service, own content, and make operational decisions
- Understand your scope — Know which features your service uses and what you're trying to achieve
- Gather questions — Collect specific questions from your team so we can address them during the session
- Review the pre-session checklist — See Pre-Session Checklist for full details
What to bring to the session
- Questions from your team
- Awareness of your service's current configuration (which agents, what content, any customisations)
- Someone with admin access who can show their screen if needed
- Notepad or shared document for capturing actions
After the session
Following your onboarding session:
- You'll have access to this help site for reference
- You'll know who to contact for support
- You should feel confident performing routine tasks
- You'll know where to find deeper information when needed
See Post-Session Next Steps for a structured follow-up plan.
Related pages
Next: Pre-Session Checklist